Olivia, OEC’s ChatBot, has been named Artificial Intelligence Project of the Year 2023 by Global CIO, an IT community that brings together more than 10,000 professionals from over 50 countries.

Project of the Year is an annual competition that seeks to discover, consolidate and promote the best IT practices created by IT leaders around the world, fostering the sharing of experiences and recognition among professionals. In 2023, the award featured more than 70 projects from 15 countries and more than 50 CIOs (Chief Information Officers) took part in the competition.

“It’s very gratifying to receive this award for such an important initiative for OEC. Olivia was launched in 2023 with the aim of supporting members with day-to-day questions and guidance and has already helped more than 435 people with 3,923 interactions,” says Ygor Cezar, IT leader at OEC.

Olivia (OEC Taking Interaction Via Artificial Intelligence) is available on Teams and IntraOEC. It uses language processing concepts to understand questions and generate answers. Soon, using Generative AI resources, it will evolve to serve several languages, as well as receiving entire texts as a source of information.